Ulta Beauty Repackaging and Reselling Used Makeup?

The Ulta Beauty Repackaged Products Class Action Lawsuit is Paula M. Ogurkiewicz v. Ulta Beauty Inc., Case No. 2018-­CH-­03006, in the Circuit Court of Cook County, Illinois.  The lawsuit was filed by plaintiff Paula M. Ogurkiewicz.

A former Ulta Beauty employee is claiming that her managers at the retailer would tell her to “clean” and repackage used items to be sold again.  She made the claim via Twitter (below is her original Tweet).

Ulta Beauty Repackaging and Reselling Used Makeup?


“So I was a former employee at ULTA and whenever a customer would return a product, we were told by managers to repackage / reseal the item and put it back on the shelf,” – Former Ulta Employee under Twitter handle fatinamxo

Ulta Beauty Repackaging and Reselling Used Makeup

“They would resell EVERYTHING. ( makeup , hair care , skincare, fragrance ,hair tools, etc. ),” – fatinamxo

Fatinamxo also posted images to her Twitter account, showing what she says is returned merchandise which is then cleaned and put back on the shelves.  Other Twitter accounts have retweeted similar experiences.

Ulta Beauty bills themselves as largest beauty retailer in the United States and the premier beauty destination for cosmetics, fragrance, skin, hair care products and salon services.  Ulta Beauty can also be reached via their customer service hotline at 1-866-983-8582 7 AM – 11 PM CST Monday to Sunday.

The Ulta Beauty corporate office can be reached at 630-410-4800 or by mail at 1000 Remington Boulevard, Suite 120, Bolingbrook, Illinois 60440.

The plaintiff Paula M. Ogurkiewicz will be represented by Louis C. Ludwig, Patrick V. Dahlstrom, Gustavo F. Bruckner and Samuel J. Adams of Pomerantz LLP.

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