Seterus Accused of Making Thousands of Unsolicited Debt Collection Calls

A Pennsylvania woman has initiated a putative class action lawsuit against loan servicing and debt collection company Seterus made repeated unsolicited debt collection calls to alleged debtors in violation of the Telephone Consumer Protection Act.

The TCPA was enacted to protect consumers from autodialed calls to their cells phones. Specifically, the law prohibits the use of automatic telephone dialing systems and artificial voice messages if the recipient does not give consent to receive such calls, including unsolicited debt collection calls.

But plaintiff Sandra Corrigan says in August 2017, she began receiving unsolicited debt collection calls from Seterus to her cell phone regarding the attempted collection from her of unpaid mortgage payments that her daughter was allegedly behind on. Upon answering the unsolicited debt collection calls, Corrigan noticed a slight pause before being connected to a live agent. This artificially long pause is indicative of the caller using an automatic telephone dialing system or ATDS to place the calls.

According to the TCPA class action lawsuit, Corrigan requested Seterus stop making these unsolicited debt collection calls to her cell phone and explained the caller was calling the wrong person. However, she says that Seterus persisted to make calls to Corrigan’s cell phone at least 25 more times.

Corrigan claims she is not the only consumer who has had to deal with these harassing unsolicited debt collection calls. She asserts that Seterus placed and continues to place repeated and harassing autodialed phone calls for the purpose of debt collection to thousands of consumers’ cell phones for which consumers never provided Seterus with prior express consent to be called. Worse yet, Corrigan says Seterus made these unsolicited debt collection calls to the cell phones of individuals who owed no debt to Seterus whatsoever and who were not delinquent of any of their loan – all in violation of the TCPA.

“Seterus made these calls despite the fact that neither Plaintiff nor the putative members of the Class ever provided Seterus with their prior express written consent to be called,” the lawsuit states.

Instead, the TCPA class action lawsuit contends that Seterus uses skip tracing, a system which reveals that the call recipient has some connection to the actual debtors. These connections could include being a relative or roommate, but also include cell phone numbers once used by the actual debtor, but that no longer belong to that person. Additionally, Seterus’ calls utilized interactive voice recognition technology, known as a predictive dialer, in which a machine places calls, and when a consumer answers the phone, there is a noticeable pause prior to being connected to a live representative of Seterus.

Corrigan is seeking to represent a nationwide class of consumers who received a telephone call on their cell phone from Seterus from 2013 to the present and for which Seterus had no record of prior express written consent. The TCPA class action lawsuit is requesting actual and statutory damages as well as an injunction requiring Seterus to stop all “unsolicited calling activities”.

Corrigan and the proposed class are represented by David S. Senoff of Anapol Weiss, Benjamin H. Richman of Edelson PC, and Stefan Coleman of The Law Offices of Stefan Coleman PA.

The Seterus Unsolicited Debt Collection Calls Class Action Lawsuit is Sandra Corrigan, et al. v. Seterus, Inc., Case No. 3:17-cv-02348-RDM, in the U.S. District Court for the Middle District of Pennsylvania.

3 thoughts on “Seterus Accused of Making Thousands of Unsolicited Debt Collection Calls”

  1. I have seterus as well. They are horrible to deal with. Rude uncaring. Trying to modify my loan. They won’t budge. Loan sent to foreclosure dept.

  2. This company is horrible. I really hope this company at least gets a hefty fine. I pay extra on the the principal every month for this past year and they started harrassing me!
    One of the callers even tried to say I can’t pay extra, which I informed the rep my loan says I can. They call numerous times a day and are rude. I filed a formal bbb complaint against them on 5/10.
    I asked politely for them to stop calling which they obviously ignored.

  3. Charged a late fee of 29.98 even though I had called several times on August 13-2018 explaining I never received a bill so I paid a double bill they sent me. Explained I didn’t receive it. They said I knew bill was due. no I didn’t after chemo brain I didn’t keep track of my bills except when received. After three calls on that day I received a lady who looked up my payments(which are never late) and after talking to her supervisor said if I went to automatic payments they would drop the late fee. Well Friday, November 16th I received a bill in the mail and it shows they charged me the late fee anyway. Called them on Monday November 19th and spoke to a rep named Troy who said there was nothing in the references that said anything about not charging a late fee if I went to auto payments. (Strange that is what the call was about.) Then he said it meant only if I went through their company automatic payment . I set up automatic payment through my bank. Troy said it had to be through their company but that I could write, email them to review the phone call on the Aug 13 th phone call.. THIS COMPANY FLAT FOOT LIED TO ME AND STILL CHARGED ME THE LATE FEE EVEN THOUGH THEY AGREED TO CANCEL IT,


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