Claim Up To $263 XPO Logistics Ikea Post-Delivery Survey Call Class Action Settlement

Who is a Class Member

Class members of the XPO Logistics Ikea Post-Delivery Survey Call Class Action Lawsuit Settlement include “persons whose cellular telephone numbers are identified in the call data produced in this litigation bearing the litigation production numbers XPOLG024550 and XPOLG024553 where XPO or its subsidiary placed a pre-recorded post-delivery survey call after May 1, 2011 relating to an IKEA delivery.”

If you don’t qualify for this settlement, check out our database of other class action settlements you may be eligible for.

Settlement Amount

  • $7,000,000.00

Estimated Award

  • Between $131 and $263

The actual payout to Class members will depend on the number of valid and timely claim forms submitted. Class Counsel estimates that the amount of the cash award will be between $131 and $263.

Proof of Purchase

  • Class members will need to provide their Claim ID and PIN Code from their Settlement Notice.

Claim Form

  • class action lawsuits

XPO Logistics Ikea Post Delivery Survey Call Settlement Notes

  • Leung et al. v. XPO Logistics, Inc.
  • Case No. 15-cv-03877
  • Pending in the U.S. District Court for the Northern District of Illinois

In May 2015, plaintiff Vincent Leung initiated this class action lawsuit alleging XPO Logistics violated the Telephone Consumer Protection Act (TCPA) by sending unsolicited prerecorded survey calls to his cell phone.

Leung states that just one day after purchasing items from an IKEA store in Illinois and opting for next day delivery service provided by XPO Logistics, he received an automated voice call and a text message from XPO Logistics notifying him that the delivery was to take place and to confirm said delivery. After the delivery of his items, Leung says he received another call from XPO Logistics on his cell phone. This automated, pre-recorded voice message call was for the purpose of completing a survey regarding XPO Logistics’s service. The prerecorded survey call provided the option of being connected to a live person for any complaints or questions, but according to Leung, there was no live person on the line besides him.

Congress passed the TCPA in 1991 in response to a growing number of consumer complaints regarding certain telemarketing practices. TCPA law specifically prohibits the use of prerecorded messages to make any call or text to a wireless number unless the recipient has given prior express consent to receive such calls or texts.

XPO Logistics denies these allegations and denies any claim of wrongdoing but has agreed to a settle the claims for $7 million in order to avoid the risk and uncertainty of further litigation.

The Frequently Asked Questions section on the settlement website further summarizes the terms of the settlement and how Class Members can file a claim. Complete details are provided in the Settlement Agreement. The Settlement Agreement and other related documents are available on the XPO Logistics Ikea Post Delivery Survey Call Settlement website.

Class members who wish to exclude themselves or object to the terms of the XPO Logistics Ikea Post-Delivery Survey Call Settlement must do so by January 30, 2018. Class members who wish to submit a claim for payment must do so by January 30, 2018.

Important Dates

  • 1/30/18: Claim Filing Deadline
  • 1/30/18: Objection or Exclusion Deadline
  • 3/7/18: Final Approval Hearing at 11:45 am CT* (class members do not need to attend this hearing in order to receive a slice of the settlement pie).

*Settlement Class Members who wish to speak at the hearing should check to confirm that the date or time of the Hearing has not been changed.

Contact Information

  • Mail:XPO Logistics, Inc. TCPA Settlement, c/o KCC Settlement Administrator, P.O. Box 404040, Louisville, KY 40233-9844
  • Phone: 1-844-454-4160
  • Email:

Class Counsel

Settlement Website

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